Introduction
Tamkeen is a key enabler of economic growth in Bahrain, dedicated to empowering the private sector and national workforce since its inception in 2006. By investing over BHD 2 billion in support programs, Tamkeen has strengthened the Kingdom’s business ecosystem, focusing on SMEs, government entities, and large enterprises. Their mission aligns with Bahrain’s vision of fostering a thriving, business-friendly environment supported by a highly skilled Bahraini workforce.
The Challenge
To better support Bahrain’s private sector and public entities, Tamkeen sought to offer advanced digital services. However, they faced significant challenges:
- Lack of Self-Service Capabilities: Clients needed direct access to resources and tools, but the absence of a self-service platform led to inefficiencies and increased operational overhead.
- Absence of a Marketplace: A centralized marketplace for showcasing and provisioning services was missing, limiting client autonomy and accessibility.
- Support for Government and Large Enterprises: Tamkeen needed a robust platform capable of catering to the unique needs of large-scale entities and government organizations.
Why Cloud7?
Tamkeen chose Cloud7 as their cloud management solution because of its ability to deliver self-service capabilities, marketplace integration, and tailored support for government and enterprise clients.
The Solution
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Self-Service Capabilities
Cloud7 empowered Tamkeen’s clients with autonomy and control over their resources:
- User-Friendly Portal: Provided clients with a centralized interface to access and manage their resources independently.
- Customizable Access Controls: Enabled role-based access for users, ensuring security and operational efficiency.
- Automated Workflows: Simplified resource provisioning and scaling with intuitive workflows, reducing manual interventions.
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Marketplace Enablement
Cloud7’s integrated marketplace addressed Tamkeen’s need for a centralized resource hub:
- Comprehensive Service Catalog: Featured pre-configured solutions tailored to the needs of government entities and large enterprises.
- On-Demand Provisioning: Allowed clients to browse, select, and deploy services instantly.
- Flexible Pricing Models: Offered subscription-based and custom pricing plans to meet diverse organizational needs.
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Tailored Solutions for Government and Enterprises
Cloud7 provided the scalability and reliability required to support Tamkeen’s enterprise and government clients:
- Multi-Tenant Architecture: Delivered secure and isolated environments for different organizations.
- Scalable Resources: Ensured seamless scaling to meet the demands of large workloads and complex applications.
- Compliance Support: Integrated security and compliance tools to align with regional regulations and enterprise standards.
The Results
- Enhanced Client Autonomy
With self-service capabilities, clients gained greater control over their resources, leading to improved satisfaction and reduced dependency on support teams. - Streamlined Service Delivery
The marketplace allowed clients to access services faster, enabling Tamkeen to meet client needs efficiently. - Scalable Support for Large Entities
Tamkeen successfully catered to the unique needs of government and enterprise clients, positioning itself as a trusted partner for large-scale IT solutions. - Operational Efficiency
Cloud7’s automated workflows and centralized management reduced operational overhead, allowing Tamkeen to focus on strategic initiatives.
Conclusion
With Cloud7, Tamkeen transformed its IT infrastructure to better serve Bahrain’s private sector, government entities, and enterprises. By addressing the lack of self-service capabilities and marketplace integration, Cloud7 empowered Tamkeen to deliver scalable, efficient, and customer-centric solutions, driving economic growth in the Kingdom.