Cloud7 is redefining the traditional and complex ways for managing, monetizing, and provisioning a cloud. Its portal consists of the easiest user-interface that not only elevates your user experience but also simplify the functionalities of the portal for you.
At Cloud7, support isn’t just a feature, it’s at the heart of what we do. Our support team is made up of skilled experts, developers, and engineers who are here to help, no matter your level of technical expertise.
Knowledge Base
Find answers to common questions and troubleshooting tips in our extensive knowledge base.
24/7 Technical Assistance
Our dedicated support team is available around the clock to address your queries and resolve issues swiftly.
Ticketing System
Submit and track your support tickets with ease. Get personalized responses and follow-ups for complex queries.
Tailored Onboarding Assistance
For new customers, we provide step-by-step onboarding support to ensure a smooth start with Cloud7.
Swift Issue Resolution
Get your issues resolved swiftly with Cloud7’s expert support team and efficient ticketing system. We prioritize your success by providing solutions without delays.
Priority Support Patches
Our priority support team is anytime available to encounter the patches in the fastest possible way
Product Upgrade
Timely upgrades will take place as we are transforming our platform into something better
Email Support
Our representatives are always online to respond to any emails and queries from our customer’s side
API Support And Accessibility
We provide complete API support and accessibility through strict monitoring to make sure nothing gets unnoticed
We provide three tailored support levels, ensuring you have the right assistance to keep your operations running smoothly. From essential coverage to premier-level expertise, choose the support option that aligns with your business requirements.
01 ESUP
Essential Support & Upgrade Protection (ESUP)
Baseline Support for Seamless Operations:
ESUP is included with every Cloud7 license subscription, providing essential support services to ensure smooth operations. This package offers access to product upgrades, basic support, and assistance during business hours, giving you the tools to stay up-to-date and resolve common issues.
Included by default with your Cloud7 license for immediate access.
Covers essential needs for support and product upgrades.
Perfect for businesses requiring basic assistance and regular updates.
02 ASUP
Advanced Support & Upgrade Protection (ASUP)
Round-the-Clock Support for Critical Needs:
ASUP is designed for customers who require enhanced support and faster resolutions for their Cloud7 experience. This plan ensures 24/7 assistance with improved SLAs, providing reliable coverage for time-sensitive and critical issues.
Direct access to expert support when you’re stuck on the platform.
03 PSUP
Premier Support & Upgrade Protection (PSUP)
Built for service providers requiring top-tier performance:
PSUP is tailored for service providers seeking to optimize their IT investments and maintain enterprise systems at peak performance. This premium support tier offers unparalleled expertise and personalized assistance to ensure your business runs smoothly and efficiently.
Enterprise-level support to maximize IT investments.
Dedicated account management and strategic guidance.
Comprehensive tools for maintaining peak system performance.
Support Comparison Plans
Services
Essential Support
Advanced Support
Premier Support
Hours of Operations
9 x 5 Service
24 x 7 Service
24 x 7 Service
Plan Duration
With Subscription
With Subscription
With Subscription
Support Portal Access
Email Support
Chat Support
Telephone Support
Issue Tracking
Product Upgrades
Priority Support Patches
Past Version Support
Remote Troubleshooting
Shared Remote Sessions
12h/year
36h/year
Online Basic Training
1 x 60m Session
2 x 60m Session
2 x 60m Session
API Support
Get the Support You Deserve
No matter your business size or technical needs, Cloud7 has a support plan for you. Let us empower your journey with expert assistance, tailored solutions, and unparalleled care.
If you have any questions regarding Cloud7 support, please email to sales@cloud7.io.
Q: How do I choose the right support plan for my business?
A: It depends on your operational needs. If you need basic assistance, ESUP is sufficient. For faster resolutions and advanced tools, ASUP is ideal. For top-tier, enterprise-level support, PSUP is the best option.
Q: Can I upgrade my support plan?
A: Yes, you can upgrade from ESUP to ASUP or PSUP at any time by contacting our support team
Q: What support channels are available?
A: Depending on your plan, you can access support via the support portal, email, chat, telephone, or remote sessions.
Q: What does 24/7 monitoring include?
A: Our 24/7 monitoring covers proactive system checks, resource usage tracking, and immediate alerts for potential issues to ensure uninterrupted operations.
Q: Is training included in any of the plans?
A: Yes, training sessions are included as part of the ASUP and PSUP plans, ranging from basic to advanced sessions depending on the level.
Q: Is the ESUP plan free with my Cloud7 subscription?
A: Yes, ESUP is included by default with every Cloud7 license subscription.
Q: Are product upgrades included in all support plans?
A: Yes, all plans (ESUP, ASUP, and PSUP) include access to product upgrades and new Cloud7 versions.
Q: How do I contact support?
A: You can reach us via the support portal, email, chat, or phone, depending on your plan.