Cloud7 is redefining the traditional and complex ways for managing, monetizing, and provisioning a cloud. Its portal consists of the easiest user-interface that not only elevates your user experience but also simplify the functionalities of the portal for you.
Get expert assistance for all your Cloud7 needs, anytime.
Explore detailed guides and technical documentation to make the most of Cloud7.
Find answers to common questions and troubleshooting tips in our extensive knowledge base.
Stay updated with the latest insights, trends, and best practices in cloud management.
Find answers to common questions and troubleshooting tips in our extensive knowledge base.
Our dedicated support team is available around the clock to address your queries and resolve issues swiftly.
Submit and track your support tickets with ease. Get personalized responses and follow-ups for complex queries.
For new customers, we provide step-by-step onboarding support to ensure a smooth start with Cloud7.
Get your issues resolved swiftly with Cloud7’s expert support team and efficient ticketing system. We prioritize your success by providing solutions without delays.
Our priority support team is anytime available to encounter the patches in the fastest possible way
Timely upgrades will take place as we are transforming our platform into something better
Our representatives are always online to respond to any emails and queries from our customer’s side
We provide complete API support and accessibility through strict monitoring to make sure nothing gets unnoticed
We provide three tailored support levels, ensuring you have the right assistance to keep your operations running smoothly. From essential coverage to premier-level expertise, choose the support option that aligns with your business requirements.
Baseline Support for Seamless Operations:
ESUP is included with every Cloud7 license subscription, providing essential support services to ensure smooth operations. This package offers access to product upgrades, basic support, and assistance during business hours, giving you the tools to stay up-to-date and resolve common issues.
Round-the-Clock Support for Critical Needs:
ASUP is designed for customers who require enhanced support and faster resolutions for their Cloud7 experience. This plan ensures 24/7 assistance with improved SLAs, providing reliable coverage for time-sensitive and critical issues.
Built for service providers requiring top-tier performance:
PSUP is tailored for service providers seeking to optimize their IT investments and maintain enterprise systems at peak performance. This premium support tier offers unparalleled expertise and personalized assistance to ensure your business runs smoothly and efficiently.
No matter your business size or technical needs, Cloud7 has a support plan for you. Let us empower your journey with expert assistance, tailored solutions, and unparalleled care.
If you have any questions regarding Cloud7 support, please email to sales@cloud7.io.
A: Yes, you can upgrade from ESUP to ASUP or PSUP at any time by contacting our support team
A: Depending on your plan, you can access support via the support portal, email, chat, telephone, or remote sessions.
A: Our 24/7 monitoring covers proactive system checks, resource usage tracking, and immediate alerts for potential issues to ensure uninterrupted operations.
A: Yes, training sessions are included as part of the ASUP and PSUP plans, ranging from basic to advanced sessions depending on the level.
A: Yes, ESUP is included by default with every Cloud7 license subscription.
A: Yes, all plans (ESUP, ASUP, and PSUP) include access to product upgrades and new Cloud7 versions.
A: You can reach us via the support portal, email, chat, or phone, depending on your plan.