Expert Assistance, Anytime, Anywhere

Browse our knowledge base, troubleshoot issues, connect with experts, or raise a ticket to resolve your queries swiftly.
Support Center

Get expert assistance for all your Cloud7 needs, anytime.

Documentation

Explore detailed guides and technical documentation to make the most of Cloud7.

Knowledge Base

Find answers to common questions and troubleshooting tips in our extensive knowledge base.

Cloud7 Blogs

Stay updated with the latest insights, trends, and best practices in cloud management.

Expert Support That Puts You First

At Cloud7, support isn’t just a feature, it’s at the heart of what we do. Our support team is made up of skilled experts, developers, and engineers who are here to help, no matter your level of technical expertise.
Knowledge Base

Find answers to common questions and troubleshooting tips in our extensive knowledge base.

24/7 Technical Assistance

Our dedicated support team is available around the clock to address your queries and resolve issues swiftly.

Ticketing System

Submit and track your support tickets with ease. Get personalized responses and follow-ups for complex queries.

Tailored Onboarding Assistance

For new customers, we provide step-by-step onboarding support to ensure a smooth start with Cloud7.

Swift Issue Resolution

Get your issues resolved swiftly with Cloud7’s expert support team and efficient ticketing system. We prioritize your success by providing solutions without delays.

Priority Support Patches

Our priority support team is anytime available to encounter the patches in the fastest possible way

Product Upgrade

Timely upgrades will take place as we are transforming our platform into something better

Email Support

Our representatives are always online to respond to any emails and queries from our customer’s side

API Support And Accessibility

We provide complete API support and accessibility through strict monitoring to make sure nothing gets unnoticed

Comprehensive Support Options to Meet Your Needs

We provide three tailored support levels, ensuring you have the right assistance to keep your operations running smoothly. From essential coverage to premier-level expertise, choose the support option that aligns with your business requirements.

Essential Support & Upgrade Protection (ESUP)

Baseline Support for Seamless Operations:

ESUP is included with every Cloud7 license subscription, providing essential support services to ensure smooth operations. This package offers access to product upgrades, basic support, and assistance during business hours, giving you the tools to stay up-to-date and resolve common issues.

Advanced Support & Upgrade Protection (ASUP)

Round-the-Clock Support for Critical Needs:

ASUP is designed for customers who require enhanced support and faster resolutions for their Cloud7 experience. This plan ensures 24/7 assistance with improved SLAs, providing reliable coverage for time-sensitive and critical issues.

Premier Support & Upgrade Protection (PSUP)

Built for service providers requiring top-tier performance:

PSUP is tailored for service providers seeking to optimize their IT investments and maintain enterprise systems at peak performance. This premium support tier offers unparalleled expertise and personalized assistance to ensure your business runs smoothly and efficiently.

Support Comparison Plans

Services
Essential Support
Advanced Support
Premier Support
Hours of Operations
9 x 5 Service
24 x 7 Service
24 x 7 Service
Plan Duration
With Subscription
With Subscription
With Subscription
Support Portal Access
Email Support
Chat Support
Telephone Support
Issue Tracking
Product Upgrades
Priority Support Patches
Past Version Support
Remote Troubleshooting
Shared Remote Sessions
12h/year
36h/year
Online Basic Training
1 x 60m Session
2 x 60m Session
2 x 60m Session
API Support

Get the Support You Deserve

No matter your business size or technical needs, Cloud7 has a support plan for you. Let us empower your journey with expert assistance, tailored solutions, and unparalleled care.

Frequently Asked Questions

If you have any questions regarding Cloud7 support, please email to sales@cloud7.io.

Q: How do I choose the right support plan for my business?
A: It depends on your operational needs. If you need basic assistance, ESUP is sufficient. For faster resolutions and advanced tools, ASUP is ideal. For top-tier, enterprise-level support, PSUP is the best option.

A: Yes, you can upgrade from ESUP to ASUP or PSUP at any time by contacting our support team

A: Depending on your plan, you can access support via the support portal, email, chat, telephone, or remote sessions.

A: Our 24/7 monitoring covers proactive system checks, resource usage tracking, and immediate alerts for potential issues to ensure uninterrupted operations.

A: Yes, training sessions are included as part of the ASUP and PSUP plans, ranging from basic to advanced sessions depending on the level.

A: Yes, ESUP is included by default with every Cloud7 license subscription.

A: Yes, all plans (ESUP, ASUP, and PSUP) include access to product upgrades and new Cloud7 versions.

A: You can reach us via the support portal, email, chat, or phone, depending on your plan.