Cloud7 Supports You!
Protect your business-critical data and workloads with our Cloud backup and disaster recovery solution.
Premier Support & Upgrade Protection (PSUP)
Premier support helps you with the maintenance of the enterprise systems to perform at their peak. It also provides the customers with access to the Cloud7 team with the help of different options.
You will also be guided by a Technical account manager assigned to the customers that can guide you through the portal and provide necessary help.
Advance Support & Upgrade Protection (ASUP)
If you are looking for 24/7 support for software services then this plan will suit you. It provides a better response time for time-sensitive and critical issues.
Advance support comes in very handy as it can help you when you are stuck anywhere on the portal and the support team is connected to you.
Essential Support & Upgrade Protection (ESUP)
Cloud7’s license makes you eligible to avail of this support package for any future build releases and major upgrades.
This whole support package is called Essential Support and Upgrade Protection (ESUP), and the customers will be enabled to avail themselves of this package during business hours.
Our Support Features
Taking Your OpenStack Billing And Cloud Management Experience To The Next Level
Support Comparison Plans
You can email us at info@cloud7.io if your question is not listed below:
| Essential Support | Advance Support | Premier Support | |
|---|---|---|---|
| Hours of Operations | 9 x 5 Service | 24 x 7 Service | 24 x 7 Service |
| Plan Duration | With Valid Subscription | With Valid Subscription | With Valid Subscription |
| Email Support | Yes | Yes | Yes |
| Live Chat Support | No | Yes | Yes |
| Telephone Support | No | Partial (Ticket Status Update Only) | Yes |
| Access To Support Portal | Yes | Yes | Yes |
| Issue Tracking & Prioritization | No | No | Yes |
| Product Upgrades | Yes | Yes | Yes |
| Priority Support Patches | No | No | Yes |
| Past version Support | No | No | Yes |
| START NOW | START NOW | START NOW |
Ready to see how cloud7 can transform your business?
Frequently Asked Questions
You can email us at info@cloud7.io if your question is not listed below:
If I am left unheard and I want to ask a question, what should I do?
You can easily contact us through our website or call us at +1 (844) 444 6083 or by emailing us at href=”mailto:http://info@cloud7.io”info@cloud7.io
Is Cloud7 secure?
Cloud7 is designed with different security integrations and it has passed many security tests, making it a secure option for the users.
Can I upgrade to a higher tier?
Yes, you can upgrade to a higher tier but if you are on a lower tier, you will be needed to pay the difference for the upgrade.
What is the difference between the Silver, Gold, & Platinum packages?
There is absolutely no difference between Cloud7 modules, features and packages. The only difference, a customer will be getting is in the pricing.
Do you provide a discount for paying in advance and committing to an annual term?
Yes, if you commit to a plan you, will be entitled to a discount of up to 80% as compared to Coud7’s baseline price.
How long is my commitment to a paid plan?
Cloud7 is based on a subscription model and you will be licensed accordingly, as long as your subscription is valid. We have both monthly and annual billing options so if you will select annual plan, so you will pay annually and if monthly plan, then you will pay monthly.
How do I add advanced or premier support to my account?
You should contact us so we will process your request and activate Advanced and Premier support within 24 to 48 hours.
Can I add or subtract additional VMs or Storage after I start my plan?
Yes, you can easily add or subtract VMs or Storage after your plan starts and we will bill you accordingly. We can add your bill to the yearly plan or instead, we can also charge you every month.
Do you have any discounts for non-profits or educational institutions ?
Yes, Cloud7 supports the non-profits or educational institutions. You can contact info@cloud7.io to get in touch with us.